![]() ![]() Jiffy Airport Parking strives to employ both a courteous and professional staff. Ultimately, your satisfaction with the service we provide is of the utmost importance to us, and your suggestion assists us to better meet – and hopefully exceed – your expectations as our guest. In doing so, you have given us the opportunity to further improve our operation by addressing this issue with our team member. First, thank you for taking the time to provide us with your feedback regarding the service you received at our facility. While reviewing our guests’ feedback, I noticed your message and wanted to take a moment to personally follow up with you. Ramon Morales Assistant Manager Jiffy Newark 97 Going forward, please do not hesitate to contact me directly if you have additional feedback or if I may be of assistance in any way. Again, I welcome your feedback as it assists us in better serving you our valued guest on future trips. Free parking is just one of the many rewards waiting for you as a Jiffy VIP member. The VIP Parking program offers our guests such as yourself with the benefit of earning one free day of parking in as few as seven days paid. In listening to our guest’s feedback Jiffy Airport Parking has also improved other aspects of our business to better serve you. To guarantee that the beginning and end of your trip is pleasurable some of the many amenities offered are 24 hour shuttle service that includes luggage assistance, trunk to terminal service. Our promise is to always provide safe and consistent service to our guests. We offer peace of mind with the confidence that our employees are prepared to anticipate and exceed your expectations before, during and after your trip. Jiffy Airport Parking prides itself in employing professional and polite individuals with safety as the upmost priority while you and your vehicle are in our care. While Jiffy Airport Parking may not always be the cheapest option, our value added amenities should be considered when comparing airport parking options. Thank you for providing us with your feedback regarding pricing at our facility. While reviewing our guests’ feedback, I noticed your message and wanted to take a moment to personally follow up with you. Reply from Jiffy Airport Parking - Newark Nov 12, 2021 Again, I appreciate your feedback and do hope you will give us the opportunity to serve you better on future trips. Based on your transaction time, our management team will research the cause of this service failure, and you have my assurance that we will address any deficiencies with our staff to better avoid any similar issues in the future. Simply download our new GPS enabled shuttle tracking app for real time shuttle location. Guests now can take the guessing out of when our shuttle will arrive for pickup. To meet these standards, we routinely time our shuttles at the facility and airport, regularly assess our driver staffing/scheduling, monitor guest feedback and make changes as necessary. We strive to maintain the shortest possible wait time for our guests, and work hard to assure that our wait times never exceed ten to twelve minutes. In doing so, you have given us the opportunity to further improve our operation by addressing this issue with our team. Based on your feedback, it would appear that we failed to meet our standards, as well as your expectations, and I apologize for any inconvenience this may have caused you. Reply from Jiffy Airport Parking - Newark Nov 10, 2021 ![]()
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